.png)
New products and services are proposed, tested, and brought to market using KeyString Labs’ innovation process. The below diagram shows the stage in the process this product is currently in. To learn more about the stages of innovation, click “Learn More”.
OpCo Focus: ENOL, EML
A meter-collar device offering that allows customers to deploy backup power from a portable generator safely and simply.
Generally, peer utilities allow these types of devices, but they do not market, rent, or sell them to customers. They have policies and procedures in place to allow for their usage. There are a few exceptions to this noted below.
FP&L Home (unregulated subsidiary of FP&L) offers a similar device as a part of their SurgeShield subscription offering. This service has over 1 million active subscribers and a gross profit over 90%. The Generlink device that has been tested also has this surge proection capability.
PG&E has developed and produced their own meter collar device which they deploy into high-risk & high-need areas. These are mostly customers that are subject to PSPS's for fire safety.
Regulatory Services strongly support the use of AFC as a ay to offer the product to customers, business model has been updated accordingly.
New Customer Survey went out to ENO customers to quantify interest for various product concepts.
Engaging Distribution Operations for ELL and ENO to inform Pilot Service Blueprint.
Team working on finalizing MVP definition, customer journey map and service blueprint.
Expand customer survey to ELL, and potentially other Opcos.
Finalize MVP stage deliverables and move to Stage Gate before pilot.
Consolidate Alpha pilot concept.
Customer Target Market Segmentation tool that will provide product target market analysis. This tool will provide high level target markets based on customer segmentation and frictions (customer data) to help innovation teams identify market size. This tool will provide specific customer data for product concept testing, pilots and demonstration projects. This tool should integrate (future) with the SalesForce CRM to provide customer leads for future products.
